Privacy Policy

1. Information We May Collect

The information collected depends on the App features you use. It may include:

• Account and contact details: name, phone number, email address, username, and other details you submit when registering or contacting us.
• Work or service information: employee, applicant, client, attendance, task, service-request or operational details, if those features are available in your version of the App.
• Device and technical data: device model, operating system, app version, language, diagnostic logs, and basic usage or crash information where collected.
• Location information: only if a feature requires location and you grant the relevant device permission. You can manage location access in your device settings.
• Files, photos or camera data: only when you choose to upload or capture content through an App feature that requests such access.
• Messages and support details: information you send to us when requesting assistance or reporting a problem.

Please do not submit information that is not required for the feature you are using.

2. How We Use Information

We may use information to:

• Create and manage user accounts and authenticate access.
• Provide, operate and maintain App features and services.
• Manage work assignments, attendance, service requests or business operations where applicable.
• Respond to questions, provide support and send essential service notices.
• Protect the App, detect misuse, investigate security incidents and prevent fraud.
• Diagnose errors, improve reliability and understand App performance.
• Meet applicable legal obligations and enforce our terms and policies.

3. Permissions on Your Device

The App may request access to device features such as location, camera, photos/files or notifications only where needed for an available feature. Permission availability depends on your device and operating system.

You can review or revoke permissions through your device settings. Some features may not work if the relevant permission is denied. We do not claim to access a permission-protected feature unless the App requests and receives the required permission.

4. Sharing of Information

We do not sell your personal information. We may share information only as reasonably necessary:

• With authorised employees or representatives who need it for legitimate business purposes.
• With service providers that support hosting, analytics, communications, technical support or App operations, subject to appropriate safeguards.
• With clients, employers or administrators where the App is provided for workplace or business use and the information is necessary for that purpose.
• When required by applicable law, a valid legal process, or to protect rights, safety and security.
• In connection with a business restructuring or transfer, subject to applicable law and appropriate protections.

Any third-party service integrated into the App may process information under its own privacy policy. Please review those policies where applicable.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the App and services, fulfil the purposes described in this policy, resolve disputes, maintain required records and comply with legal obligations. Retention periods vary according to the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it or make it non-identifiable, subject to applicable law.

6. Data Security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure, so we cannot promise absolute security.

7. Your Choices and Privacy Rights

Depending on applicable law, you may be able to request access to, correction of, deletion of or information about the processing of your personal information, or withdraw consent where processing relies on consent. You may also manage device permissions through your phone settings.

To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request and may retain certain information where the law permits or requires it.

8. Account Deletion

If the App allows you to create an account, you may request account deletion by contacting us at operation@aerogroundforce.com with the subject “App Account Deletion”. Include enough information for us to identify the account, but do not send your password.

We will process valid requests in accordance with applicable law. Some records may need to be retained for legal, security, dispute-resolution or legitimate business purposes. If the App provides an in-app account deletion option, you may use that option as well.

9. Children’s Privacy

The App is intended for business, workforce and service-related use and is not designed to target children. We do not knowingly collect children’s personal information where prohibited by applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Third-Party Links and Services

The App may link to websites or services operated by third parties. We do not control their privacy practices. Your use of those services is subject to their own terms and privacy policies.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in the App, our practices or legal requirements. We will publish the updated version on this page and revise the effective date above. Where required, we will provide additional notice or seek consent for material changes.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact: